DATASCOPE has partnered with industry leading scanning hardware to complement our software but from time to time these units still need a service or repair. To make this as painless as possible we have recently added a great function to our support portal – Hardware Repairs. Here you can log a service and then watch the process step by step via update emails or on the portal itself. This is just one of the ways we are focusing on bettering our service support and continue to strive for a seamless aftersales service offering. Tip: We suggest to all customers to keep a spare scanner kit which is available should one of your units become faulty and need to be booked in for service.
Published in Edition 027 - July 2014